updated skill for step 3

delay-list-skill/SKILL.md

@@ -184,6 +184,75 @@ Send each part as a separate call to `mcp__traffic-mcp__Call_slack-feed-traffic-
 **Confidence:** If ALL criteria match exactly → auto-execute (99%+ confidence). If any field is ambiguous or missing → MANUAL\_REVIEW.
 
 ---
+---
+
+## Step 3: Supplier Outreach — "In Production" Past Dispatch
+
+### Criteria
+
+- Dispatch date has passed
+- State = `Your order is in production` OR `Ready for production`
+- No tracking information
+
+### Pre-check (if HubSpot integration available)
+
+Check HubSpot for existing communication on the order item using the **mandatory 3-step search** below. Then categorize each order:
+
+- **If email found explaining delay WITH reason** → print reason in chat with order, skip outreach email
+- **If email found but NO reason provided** → print new dispatch date in chat with order_id, add order to markdownfile per supplier.
+- **If email shows internal issue** (e.g., artwork, stock) → tell which orders are internal reason.
+- **If no email found** → add order information to markdown file
+
+### HubSpot Search Strategy (MANDATORY — execute ALL 3 steps)
+
+The `hp_order_line_id` and `hp_order_id` fields in HubSpot frequently contain **multiple comma-separated values** in a single field (e.g., `"9155560, 9162986"`). IN/EQ filters only match when the field contains exactly one value, so they **will miss** multi-value fields. All 3 steps below are required — skipping step 3 consistently causes 10-20% of tickets to be missed.
+
+**Step 1 — Batch IN-filter on `hp_order_line_id`**
+Search tickets using `IN` operator on `hp_order_line_id` with batches of max 50 detail IDs. Record which detail IDs got a hit.
+
+**Step 2 — Batch IN-filter on `hp_order_id`**
+For all orders where NO hit was found in step 1: search tickets using `IN` operator on `hp_order_id` with batches of max 50 order IDs. Record which orders got a hit.
+
+**Step 3 — Individual full-text `query` search (DO NOT SKIP)**
+For every detail ID that STILL has no hit after steps 1 and 2: search tickets using the `query` parameter (not a filter) with the individual detail ID as search string. This finds tickets where the ID is embedded in a multi-value field. Do this for every remaining `id_order_detail`. If that returns 0, also try the `id_order`.
+
+> **Why this matters:** In practice, ~15% of HubSpot tickets use multi-value fields. Without step 3, you will miss existing supplier communication and send unnecessary outreach emails for orders that already have a known status.
+
+### Supplier-Specific Handling
+
+Before creating generic outreach emails, check if the supplier has a specific workflow:
+
+#### Probo
+- **False delay check (automated):** Probo orders often trigger false delays when multiple order lines are shipped together. Check Presta for linked order lines:
+  1. Gather all linked order lines for the order
+  2. Check the "despatch" tab on all order lines
+  3. If lines were shipped together → remove from delay list (false delay)
+- **Portal status check (manual):** The Probo portal is not accessible to the AI. List all remaining Probo delayed orders (after false-delay filtering) in a separate "Manual Action Required — Probo" section so the operator can verify actual production status in the Probo portal.
+- **Probo delay email received in HubSpot** → Flag these orders: update to "not sent on time", note the need to follow up for a new dispatch date.
+- **Outreach:** Do NOT include Probo orders in the generic supplier email drafts. All Probo follow-up is handled via their portal or based on portal findings.
+
+#### Flyeralarm
+- **Any delay** → Do NOT send an outreach email and do NOT include in the supplier email drafts. Flyeralarm delays are handled via their own supplier portal (case creation), which requires manual access.
+- **Action:** List all Flyeralarm delayed orders in a separate "Manual Action Required — Flyeralarm" section in the output so the operator can handle them in the portal.
+
+#### Masterprint
+- **Skip entirely** — Masterprint tracking is already automated. Orders packaged on the Masterprint tracking sheet are auto-removed from the delay list. No outreach needed.
+
+### Action
+
+For all **remaining suppliers** (not covered by supplier-specific handling above), create drafts in a markdown file with emails per supplier so we can review them.
+
+> **CRITICAL RULE:** Bundle emails per supplier. Never create multiple emails to the same supplier. Group all delayed order lines for a supplier into ONE email in the markdown file.
+
+The email should include:
+
+- All affected order IDs and order detail IDs
+- Target dispatch dates
+- Product
+- Supplier Order
+- Carrier
+
+
 
 ## **Logging & Tracking**